General terms and conditions

General terms and conditions

As a German legal entity, all contracts with Galore Flightcase OHG shall be governed by German law.

1.) Scope of Application

All contracts with costumers of Galore Flightcase OHG (§ 13 BGB) are subject to these terms and conditions (GTC). A costumer means any natural person entering a transaction for a purpose that can neither be attributed its commercial nor its independent professional activity.

2.) Contractual partner, contract service

The contract of purchase is issued with Galore Flightcase OHG. For more information about us, see the company details. You can contact our customer service for questions and complaints Monday – Friday 8:00 to 16:30 via telephone number +49 5037 3000 512.

3.)  Contract

The presentation of products in our online shop is not a legally binding offer, but a non-binding online-catalogue. By clicking the „Send Order“ button you place a binding order of the items in your shopping basket. The confirmation of the order follows immediately after sending the order and does not constitute acceptance of the contract. We can accept your order by sending an order confirmation via e-mail or by delivery of the goods within five days.
Please note in connection with the order of surface material, that due to its size and weight, the items might not be send by postal system but by a freight forwarding business. Unfortunately, the shop system is not able to calculate the transport costs accurately in this context. In this case, please contact us in advance by phone or e-mail.

4.) Shipping costs

Shipping and handling costs are added to the given product prices. For details of the amount of shipping, please check the corresponding offers.

5.)  Payment

Payment can be handled by prepayment, PayPal, credit card, Moneybookers or by purchase on account/billing (the last option only offered after clearing).

• Prepayment
With the advance payment, we will provide our bank details in the order and deliver the goods after payment.

• Credit card
Your credit card will be charged with the final order confirmation.

• PayPal
You pay the invoice amount on the online vendor PayPal. You must be registered or register here first. After identification with the access you can confirm the payment instruction to us. You will be provided with more information during the ordering process.

• Billing
This feature is unlocked only after the third order in the online shop.

In addition, the following minimum and maximum order values are stored in the online shop system:

Guest (not registered): min. order € 25.00 – max. order 500.00 €
Registered client: min. order € 25.00 – max. order 1000.00 €
Registered dealer: min. order € 25.00 – max. order 2000.00 €

6.) Cash on collection

You basically have the option to pick up your items  at Galore Flightcase OHG Lange Strasse 5, 31547 Rehburg Loccum, Germany, to the following working hours: Monday – Friday 8:00 to 16:30 or after  appointment by telephone at the factory.

7.) Pack Station

We do not deliver to packing stations.

8.) Retention of title, assignment requirement

The goods remain in the property of the seller until full payment. In case of resale or processing, the buyer of the goods hands over all resulting claims or surrogates to the seller, if the merchandise is still not fully paid and therefore property of the seller.

9.) Terms of delivery and payment

The conditions of purchase of our costumers are only valid if the do not contradict our terms and conditions.

10.) Transportation damage

If goods are delivered with obvious shipping damage, please  claim such defects to the deliverer immediately and also contact us immediately. The failure to file a complaint or contact us has no consequence for your legal rights and their enforcement, in particular your warranty rights. But you are helping us to claim against the carrier or transport insurance.

11.) Cancellation

Consumers have a 14-day right of withdrawal.

Cancellation / Withdrawal:
You can cancel your contract within 14 days, without giving any reason, in text form (e.g. letter, fax, e-mail) or – if the goods expire before the deadline – by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 1 and 2 draft Law, as well as our duties according to § 312g-section 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. For the cancellation period it is sufficient to send the withdrawal or the goods.

The withdrawal must be sent to:
Galore Flightcase OHG
Lange Strasse 5
31547 Rehburg Loccum, Germany
Fax: ++49 (0)5037 3000 513

Consequences of withdrawal:
In the case of an effective withdrawal, the mutually received benefits and any benefits (e.g. interest) have to be reimbursed. If you cannot reimburse the received activities and utilization or only partially or only under deteriorated condition, you are obliged to pay compensation. You have to pay compensation only if the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and operation. The term „examination of the characteristics and operation“ means the testing and evaluation of the specific item, as it is customary i.e. in a store. You have to bear the normal costs of return if the delivered items correlate to the ordered items and if the price of the returned items does not exceed the amount of 40.00 €, or in case of a higher priced item, if you have not provided a reward or a contractually agreed part payment at the time of revocation. Otherwise, the return is free of charge. Not parceled things will be picked up. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods, for us upon receipt.

The right does not apply to distance contracts

– The supply of goods that are produced to customer specification
– Or clearly tailored to personal requirements –
– Or are not suitable by nature for a return –
– Or spoil quickly or whose expiration date has passed.
– The supply of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer

End of withdrawal

12.) Cost covering upon exercise of the right of withdrawal

You have to bear the normal costs of return if the delivered items correlate to the ordered items and if the price of the returned items does not  exceed the amount of 40.00 €, or in case of a higher priced item, if you have not provided a reward or a contractually agreed part payment at the time of revocation.

13.) Exceptions from withdrawal

Please be aware that all transport and storage boxes labelled -food safe- can not be returned due to hygiene regulations. This holds true especially for Euro boxes, big boxes and large containers.

14.) Contract text storage / Privacy statement

Within our services, we use data processing and storage of personalized data and information. The legal basis for data processing is the European Data Protection Ordinance (EU-DSGVO) as of 25.May 2018.

You can review and download our general terms and conditions and privacy statement.  You can review your past orders as well in our customer login area.

15.) Contract Language

The available languages for the contract for are English and German.

16.) Due date of claims towards the debitor

In case of delay with more than one liability, all open claims are due immediatly.

17.) Applicable law

The law of the Federal Republic of Germany shall apply with the exception of the UN Law on International Sales.

18.) Notice in accordance with battery legislation

As batteries and rechargeable batteries may be included in our shipments, we are on the Battery Act (BattG) obliged to inform you of the following: The batteries and accumulators must not be disposed in the household garbage, but you have to return used batteries as required by law. Waste may contain harmful substances that can cause harm to the environment or your health when not properly stored or disposed of. Batteries also contain important resources such as Iron, zinc, manganese or nickel and can be recycled. You can either send the batteries back to us or they can be returned in close proximity (e.g. in trade or municipal collection points or in our warehouse) free of charge.

The disposal at points of sale is limited to usual amounts and to such products the retailer is distributing or did distribute.

Battery Disposal


The character with the crossed out wheeled bin means that you must not dispose of batteries in household waste. Under this sign you will also find the following symbols with the following meaning:

Pb battery contains lead

Cd: battery contains cadmium

Hg: Battery contains mercury


Galore Flightcase OHG
Owners: Lars Lüder, Dirk Warmbold
Lange Strasse 5
31547 Rehburg Loccum, Germany

as of 17.04.2016